Accessibility of the website

We aim to ensure the accessibility of our online services as required by the Act on the Provision of Digital Services. We want to provide digital services that are accessible to as many people as possible.

This accessibility statement applies to this website and its english version.

The website is published in 7 March 2013.
This statement has been uppdated 21 November 2023.

We ourselves have assessed the accessibility of the website.

    We are working to improve accessibility

    The renovation project for website is currently underway. The new site will be launched in the first half of 2024. We aim to build the new site to be accessible. We also aim to develop our websites to cover more of our services in English also.

    While we build the new site, unfortunately, we cannot address all the shortcomings of the current site with the resources available to us. However, we are addressing the deficiencies that we can and those that we assess to have the most impact on users.

    Addressing all the deficiencies on our current website would pose an unreasonable burden. We have taken into account the assessment of an unreasonable burden concerning the needs of people with disabilities to use our web services. (Law on the Provision of Digital Services Section 8)

      How accessible is the service?

      This service fulfills most of the accessibility requirements. The deficiencies of the service are described in more detail in the following section.

      Content and activities that are inaccessible:

      • Some images used in this website and attachments have insufficient text alternatives or images haven’t been marked as decorative.

      • There are tables that don’t have marked row or column headings or captions in the attachment files.

      • The date form fields in search forms lack appropriate nametags or the tags haven’t been attached to the fields correctly. 

      • There are empty rows in PDF files which are noticed by the assistive technology. The attachments might also lack proper file heading and there might deficiencies in content headings markup.

      • The data tables in PDF-form are complex and can be difficult to perceive with assistive technology. For example, the tables contain large sets of data and have several cells that are combined.

      • Some link texts may be ambiguous.

      • Some heading levels are marked in illogical order (for example in list elements that include links to certain types of content). 

      • The colors used in the content of the website and in PDF files can be too light and make it difficult to perceive the content inside. 

      • The content type search fields are not operable with keyboard or assistive technology. User can go back from the pop up window by cancelling the selection or with "ok" button in the pop up window. 

      • There are flaws in the markup language. The flaws can make the website difficult to use with assistive technology.

      Accessible statistics

      We have lots of information about social housing in Finland. We publish homelessness reports annually on our website. The report is in PDF-form and there might be difficulties in reading the content with assistive technology. If you cannot perceive it efficiently you can send us an email and ask for accessible version of the data in question. You can send the email to this address:

      Certain content is excluded from the applicable legislation

      The legislation doesn’t apply to attachment files which are published before 23.9.2018 and aren’t involved in our services such as applying for subsidies.

      ARA has a YouTube-channel which has videos published before 23 September 2020. Video content published before mentioned date need not be made accessible afterwards. Some of our video content does not have subtitles or sound. Most of our videos are in Finnish.

      Did you observe a lack in the accessibility of our digital service?

      If you observed a lack of accessibility that is not described on this page, please inform us of it. Contact us by email at

      We will reply to your message as soon as possible. However, please note that our reply may take up to 14 days.

      Accessibility monitoring

      The Regional State Administrative Agency for Southern Finland supervises the implementation of the accessibility requirements required by the Act. If you observe accessibility issues on the site, please first provide us with feedback. We are the website administrator.

      If you are not satisfied with the reply that you received from us, or if you do not receive any reply within two weeks, you can submit a notification to the Regional State Administrative Agency for Southern Finland. The page of the Regional State Administrative Agency for Southern Finland contains a detailed description of how the notification can be made and how the matter is handled.

      Contact details of the supervisory authority

      Regional State Administrative Agency for Southern Finland
      Accessibility Control Unit
      Website in Finnish:
      Telephone: exchange +358 295 016 000

      Published 2020-09-22 at 19:08, updated 2023-11-21 at 22:06